General terms and conditions

Aula Azul S.L. is a Spanish language school for foreigners founded in 2009 in the city of San Sebastian (northern Spain) and with branches in San Sebastian and Santander.

The following conditions apply to courses in both cities with the sole exception of public holidays, which are included in sections 2 and 3 of the “General Conditions of the courses”.

General conditions of the courses

Courses are held from Monday to Friday, as the school is closed on weekends. The school is open all year round, except for two weeks at Christmas. On official holidays, the school will be closed and classes will not be made up. However, the school will offer a discount of 35€/40€ (Intensives, depending on the season) and 60€/65€ (Super-Intensives, depending on the season) per holiday.
Holidays in 2026 at the San Sebastian school: January 6, January 20, March 19, April 2-6, May 1, July 31, October 12, October 8, December 8 and December 21-31.
Holidays in 2026 in the Santander school : January 1 to 4, April 2 and 3, May 1 and 25, July 28, September 15, October 12, December 7 and 8 and December 21 to 31.
To confirm a reservation you must complete the registration form or make a reservation from the product chosen on the website and pay the deposit (150€) by bank transfer (EU only), credit card or Paypal. The outstanding amount must be paid at least 15 days prior to arrival. For the extensive courses the deposit will be the registration fee of 40 euros.
The courses are for adults over 16 years of age; prices can be consulted on the website. If, once at the school, a student wishes to extend his/her course, he/she must give at least one week’s notice and pay the additional cost on the spot. The course registration fee is only paid once and is valid for life, so that if a student returns to study with us he/she will not have to pay again.
The student’s level will be determined by a placement test to be sent at least two weeks before the beginning of the course. This test must be taken without help and will allow us to assign you to the corresponding group (in case of group classes). Without the test, the school will not be able to guarantee the appropriate level and no changes will be admitted once the course has started, at least during the first week.
All our group courses require a minimum of 3 students to open a group and will have a maximum of 9/10 students per class. In the case of Intensive or Super-Intensive courses, there will be availability to start the course every Monday of the year. However, when there are not enough students to open a level group, for the same price we will offer 2 hours of private lessons per day for two students and 1.5 hours ofprivate lessons per day for one student. The Senior Intensive course will not be available during the high season.
Courses for children: if there are only two children of similar age and level, a supplement of 50€/child/week will be applied. If there is only one child, the supplement would be 90€/child/week.
The school also offers the possibility of contracting activities, some of which carry a cost and which are selected each week according to the profile of the majority of students at any given time. On Mondays, these activities are advertised and students can sign up for them on the spot if they wish. They can also be consulted through the link to the calendar of activities provided on the web page, where the prices of the activities are shown.

Accommodation

El Aula Azul offers a help service in finding accommodation for the duration of the course and only for adults (18 years old). The Aula Azul acts as an intermediary between the owners of the flats in our database who wish to rent a room and the students who wish to rent it. The price of this brokerage service is €50 (Reservation Management).
The accommodation service is only available for Intensive, Super-Intensive or Senior course reservations and for the duration of the course.
The exact location of the apartment will be sent to the student on the Wednesday before the start of their course. The room will be available from the Sunday before the start date of the course at 2:00 p.m. until Saturday at 12:00 p.m. and any additional night will have an extra cost.
Students must inform the school in advance of their arrival time in San Sebastian.
Aula Azul guarantees that the selected apartments have a room for individual use (unless otherwise communicated) and common areas that will be shared with the rest of the inhabitants of the apartment: kitchen, living room and bathroom, which will normally include the owner of the apartment.
The Aula Azul offers these accommodations as a ” shared apartment ” so that students must abide by the rules of the apartment in terms of cleanliness, use of common spaces, etc. A student will be able to request the specific information they want about their apartment, once they have received the information about its location. You can also specify if you want a specific feature on the floor when booking your course.
The accommodation includes sheets , but the student must bring both bath and beach towels .
Access to the home by any person outside of it is strictly prohibited .
The Aula Azul is not responsible for disagreements that may arise from living in the accommodation, nor in the event that the student’s expectations regarding said accommodation are not met.
In any case, El Aula Azul does undertake to act as an intermediary in said disagreements with the aim of finding a solution for a stay that is as satisfactory as possible for the student. The Aula Azul will offer a change of accommodation or other solutions as far as possible and provided that the student is willing to pay the possible costs .

Withdrawal rights and cancellations for courses, activities and accommodation

Withdrawal rights: The student has the right to cancel any service (course, accommodation or activity) without giving any explanation. This right, established by art. 102 of the Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, establishes that to exercise this right, the student will only have to send us an email to info@elaulaazul.com indicating that he/she wants to exercise this right. The withdrawal period will expire 14 calendar days from the time of payment/credit of the course deposit. If any payment has been made, the school will refund the full amount paid within a maximum of 5 days.
Course cancellations. They are allowed under the following conditions:
- More than 15 days in advance: full refund minus 40 € (registration fee).
- Less than 15 days notice: no refund of deposit.
- Any applicable bank commission will be borne by the student. Once the course has started or the registration has been paid and when the cancellations are due to causes beyond El Aula Azul, in no case will the money paid be refunded.
- In addition, the registration of students who do not make the payments within the agreed dates may be canceled . Likewise, the Aula Azul reserves the right to suspend the course due to inappropriate behavior of the student without refund of the money paid.
- In the event that El Aula Azul has to cancel a course due to force majeure, for example due to weather conditions, a full refund of the amount paid by the student will be made.
Lodging cancellations. They are allowed under the following conditions:
- More than 15 days in advance: full refund minus 40 € (registration fee).
- Less than 15 days notice: no refund of deposit.
Cancellations of activities. They are allowed under the following conditions:
- More than 15 days in advance: full refund minus 40 € (registration fee).
- Less than 15 days notice: no refund of deposit.
Modifications :
- The course reservation can be modified to another date as long as it is done with a minimum of 7 days in advance .
- The accommodation reservation can only be modified if it is made at least 15 days in advance , otherwise a surcharge of €100 will be applied.
- The reservation of activities can be changed to another date as long as it is made at least 7 days in advance.

Visas

In case of applying for a visa for stays longer than 12 weeks, it is necessary to pay 80% of the course fee in order to receive the letter of admission. Once the visa has been granted, the stay cannot be modified and therefore there will be no refunds. The rest of the course fee must be paid at least 14 days before the start of the course.
In case the visa is denied, the student must send the original letter of denial and only in that case the deposit will be refunded minus a 100€ administrative fee.

Others

During the courses El Aula Azul takes digital resources (such as photographs or videos) of the classes or activities for publicity purposes. The express consent for the transfer of the students’ image rights will be made when completing the registration form during the reservation.
The course fee includes materials to be used in class, access to the school’s digital resources, participation in social activities at no extra cost, free wifi and access to the school’s library.
The course fee does not include any type of insurance. The student must be insured and is responsible for having the necessary travel documents and travel and medical insurance. Otherwise, any incident that may occur will be the sole and exclusive responsibility of the student.
Aula Azul is not responsible for loss or damage to persons or property caused by the student.